Last Updated: March 2025

Refund Policy

At zyroquintal, we're committed to transparency in our financial education services. This policy outlines your refund rights and our commitment to fair treatment when circumstances require a refund.
1

Eligibility Requirements

Understanding when you qualify for a refund helps set clear expectations. We've designed these criteria to protect both our students and our educational standards.
  • Request must be submitted within 14 days of program enrollment
  • Less than 25% of course materials have been accessed or downloaded
  • No completion certificates have been issued for any modules
  • Account shows no participation in live sessions or workshops
  • Original payment method must still be active and accessible
  • Student has not violated our terms of service or academic integrity policies
These requirements ensure fairness while protecting our educational investment in each student's success.
2

Refund Process Steps

We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund.
1
Submit Refund Request
Contact our student services team via email or phone with your enrollment details and reason for refund. We'll acknowledge receipt within 24 hours.
2
Account Review
Our team reviews your account activity, course progress, and eligibility against our policy criteria. This typically takes 2-3 business days.
3
Decision Notification
You'll receive a detailed email explaining our decision, including specific reasons and any alternative solutions we can offer.
4
Refund Processing
If approved, we'll process your refund within 5-10 business days, depending on your original payment method and financial institution.
3

Payment Methods & Timeframes

Refund processing times vary based on how you originally paid. Here are the typical timeframes for each payment method we accept.
CC
Credit Cards
3-7 business days
PP
PayPal
2-5 business days
BT
Bank Transfer
5-10 business days
DC
Debit Cards
2-5 business days
Processing times begin after we approve your refund request. Your financial institution may add additional processing time beyond our control.
4

Special Circumstances

We understand that unexpected situations arise. While our standard policy covers most scenarios, we consider exceptions for genuine hardship cases.
Medical emergencies or serious health issues that prevent course completion may qualify for partial refunds even after the standard deadline. We'll need appropriate documentation and review each case individually.
Technical issues on our platform that significantly impact your learning experience will be addressed first through technical support. If we cannot resolve the issue, we may offer refunds or course transfers.
Financial hardship cases are reviewed compassionately, though we encourage students to contact us before enrolling if affordability is a concern. We offer payment plans that might better suit your situation.
Important Refund Considerations
Refunds are processed to your original payment method only. We cannot issue refunds to different accounts or payment methods for security reasons. If your original payment method is no longer active, additional verification may be required. Group discounts and promotional pricing may affect refund amounts - you'll receive the actual amount paid, not the full course value.

Need to Request a Refund?

30 Breasley Cres, Wagga Wagga NSW 2650, Australia
+61 421 672 555
️ info@zyroquintal.com
Our student services team is here to help with refund requests and answer any questions about this policy. We aim to respond to all inquiries within one business day.
Contact Student Services